1. Order

  • It is very easy to make an order.
  • Browse our website and feel free to choose the product that you interested in.
  • click the "add to chart" on the items you are interested in together with the quantities.
  • The detailed price quotations will be send to you after your orders are received and processed.

2. Payment Method 

  • The Payment Method that We provide are by TT (Telegraphic Transfer) to our Bank Account.
  • Please scan & email us your bank transfer receipt in order that we can monitor the status of your transfer.
  • We will start to process your order on the same day once we have received your payment at our bank account.

3. Production Time

  • Production time depend on the quantity of your order and their availabilities in our stock. (most Items are available & ready stock)
  • Normally a standard 40ft container takes about 3 up to 4 weeks for production time.
  • We will monitor the completion of your orders and notify you when your orders are ready.
  • When your orders are ready, we will forward your goods to a cargo agent for packing, fumigation, documents, preparation and handling.
  • After shipping your goods, we will inform you and the relevant documents that represent legal evidences to collect your goods will be emailed to you.
  • We will monitor the shipment and ensure that your orders are safely arrive and timely at your designated destination.

4. Refund - Cancellation

  • When the payment confirmation is made, no refund or cancellation is possible.

5. Delivery - Shipping

  • Sea Freight will take about 3 - 4 weeks to arrive depending to destination.
  • Air Freight will take about 2 up to 3 working days to reach your address.
  • For Air Freight We normally use Courier service: DHL or FedEx.

6. Merchandise  Guarantee

  • We always give guarantee for every products that we sold, If the damaged caused by Geneva Handicraft Product, we'll refund your money directly to your bank account with immediately.

***********************Geneva Handicraft Promise************************

  • We'll do our best to providing the best service to all of our valued Customers. 
  • Be our customer you've made a Great choice and the right decision. 
  • We Assure the price that given to you are the Best and the Cheapest price in their category. 
  • Your satisfaction is our Priority.

If you have any inquiry please feel free to contact us, we'll always happy to assist you.

Thank you..