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| General Frequently Asked Questions |
- Can I make an order online via this website ?
Certainly, you can make an order online via this website. - How do I make an order using this website ?
Simple, you just need to click the "add to chart" on the items you are interested in together with the quantities. We will immediately process your order and reply your email with the price quotation and the time estimation to prepare your orders. - How do i get the complete pricelists before i decide to make an order ?
The complete pricelists details will be send to your email when you request it. Kindly send the request to our email address, then we'll send to you the details immediately. ( the pricelists details will be updated every week, because of the new items that we added everyday, so kindly request to us for the newest / updated one) - How long will it take to prepare my order ?
The required time to prepare your order will depend on types of the ordered items and their availabilities in our stock. If the ordered items are available in our stock, it will take a short time to prepare. Meanwhile, if the ordered items are unavailable in our stock, it will take maximum 2-3 weeks to prepare. - How do I pay ?
You may pay your order by the payment methods here under:
1.Telegraphic transfer via Bank (Wire transfer)
2. Paypal (Online payment with credit card) - What are the currencies accepted as the payment ?
We accept any currencies as the payment, our bank will automatically convert your currencies to our Indonesian Rupiah.
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| Overseas shipment |
- Do you also provide and organize overseas shipment ?
Yes, we also provide and organize overseas shipment to all destination around the World. - What kind of shipment that you provide ?
We provide two kind of shipment :
1st. Seafreight shipment LCL (Less than container load & fully container load)
2nd. Airfreight shipment (Post office, FedEx, DHL) - How are the goods shipped ?
The goods will be shipped following the standard, rules & regulation for overseas shipment, to ensure the goods are shipped properly and safely arrive in your country destination. - How do you calculate the cost of sea freight ?
Sea freight shipment is calculated based on the destination of your country and the cubication/space that your goods will needed. and subject to a minimum cubication is 1 CBM (Cubic Meter). It means that the sea freight is calculated based on space/volume, not by the weight. The required time to deliver your goods by sea freight will depends on the country of destination. It will generally take 4-5 weeks to arrive in your country. Such time has included the packing, fumigation, documents preparation and handling and others. Note: Sea freight is Port to Port service only. - How do you calculate the cost of air freight ?
Airfreight shipment is calculated based on the volume and weight. It costs much more expensive compare with seafreight shipment, but it takes much shorter time to arrive in the country of destination i.e. maximum 3 - 4 days to arrive at your residence. Note: Air freight is Door to Door services. - How much does sea freight cost ? And, how much does an air freight cost ?
Sea freight cost is depends on the country of destination and the volume of your goods (it's mean no matter how many kilos weight of your goods are, because it's measure only by volume of space that your goods need, not by the weight) otherwise an air freight cost is depends on the country of destination also the weight and volume of your goods (it's mean an airfreight is measure not only by space/volumn that your goods will need, but they will also measure the weight of your goods. Note: We always recommend to customers to using sea freight shipment if the purchasing more than 1 cubicmeter, because it will be much more efficient than using airfreight shipment whiches much more expensive rather than seafreight shipment. To have the details of shipping quotations, please contact us at: geneva_handicraft@hotmail.com - Does the shipping cost that given is include everything needed such as packaging, fumigation, local tax, document, preparation and handling ?
Yes, the shipping quotation that given to you has included EVERYTHING needed, such as: packaging, cost of fumigation, the local tax in Indonesia, and cost of document preparation and handling. Note: After shipping the goods, the relevant document that represent legal evidents to collect your goods will be send to your residence, this document will be use as legal document to pick up your goods at the port that you've been choosen.
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